Customer Experience Exchange for Retail

06 - 08 July, 2015

London, UK


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Bringing Together CX Leaders to Change the Face of Retail

The Customer Experience Exchange for Retail returns with an exclusive industry launch party at a top secret flagship location at the heart of London's retail mecca. Register for the Exchange today to secure your spot at the 2015 party and take a look at last year's launch at the groundbreaking Nespresso boutique on Regents Street for a sneak peak of what to expect

The Exchange will bring together 80 C-level & VPs/Directors of Customer Experience, Marketing and eCommerce from Fortune 500 retailers to meet, discuss and share best practice to improve the future of retail customer experience.


Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers - join the discussion today to:
  • Hear inspirational stories which allow you to deliver an exceptional experience in-store that is translated seamlessly across your eCommerce platforms
  • Stay competitive and stay ahead by examining the latest CX technology innovations
  • Learn from some of the fastest growing retailers in Europe, including Cath Kidston and NotOnTheHighStreet
  • Discover the practicalities of maximising the value of your bricks and mortar assets in the face of increasing online spend 
  • Link data across all channels to gain a single view of the customer
  • Leverage your customer experience strategy as a growth enabler for your business

Download the latest agenda to find out how you can benefit from attending the Exchange and as space is limited to 80 delegates, email the team on for further information.


Solution Providersget in touch today if you offer innovative customer experience solutions and technologies that will help the attending delegates combat their most critical customer challenges. 

"Extremely well organised, very professional and personable...
and networking wise of high quality” 

Global Marketing Director, Aston Martin

2015 Speakers Include

Khaled Akl
Vice President Customer Development Global Route to Market
Hasbro Europe
Foye Pascoe
General Manger UK, Ireland, Nordic & Benelux
Hasbro Europe
Bang & Olufsen (UK) Ltd
Paul Sands
Director of Customer Experience
Bang & Olufsen (UK) Ltd
Yo! Sushi
Suresh Banarse
People Director
Yo! Sushi
Mark Warren
Retail Director
Sebastian Mitchell
Head of Customer Experience
Andy Brown
Central Operations Director
Andreas Schlegel
Director Global Network Development
Anne Summers
Cathy Reid
Head of Retail Experience
Anne Summers
cath kidston
Karl De Bruijn
IT Director
cath kidston
Ben Carter
Global Marketing Director
eBay UK
Jean-Marc Codsi
VP Global Customer Experience
eBay UK
Karen Millen
Sarah Craske
Head of Retail
Karen Millen
Joana Van Den Brink Quintanilha
Senior Analyst

  • Retail Customer Experience Interactive Store Map Retail Customer Experience Interactive Store Map
    By downloading this exclusive new infographic you can access fantastic insight from leading retail brands including MADE, Shop Direct, Whittard, as well as a glimpse into:

    • How Tesco retains loyal customers in an intensely competitive environment 

    • Insight into the Nespresso In-Store experience and how it continues to delight customers at every point in the journey 

    • How TM Lewin retains it’s traditional brand values whilst integrating technology into it’s stores   
  • Customer Experience Exchange for Retail 2014 Post Event Report
    Take a look at the 2014 Post Event Report for Insights into the Agenda, Retail Party and more!
  • RetailRetail's 2014 Guide to Customer Experience Investments
    Retail's Guide to Customer Experience Investments in 2014 will give you unrivalled insight into the investment needs and priorities of customer experience, customer service and marketing decision makers across retail and other sectors, such as financial services. This report also compares investment requirements of decision makers in Europe and the USA.
  • Customer Experience Exchange for Retail Investment Priorities for 2014Customer Experience Exchange for Retail Investment Priorities for 2014
    As part of the registration process for the Customer Experience Exchange for Retail, we ask all attendees where they are investing. Take a look at this infographic to find out the high priority investments for 2014 and beyond.
  • CX Retail PartyCX Retail Party
    Take a look at the Exclusive Pre-event party for the Customer Experience Exchange for Retail, taking place at Nespresso in Regent Street.

Sponsors & Exhibitors
2015 Sponsors Include:
Market Gravity
Mood Media
Solocal Group UK
The eNova Partnership
The Grass Roots Group
Media Partners
Independent Research Partner
Leading Partner
Professional Outsourcing
Media Partners
CX Network
Outsource Magazine