Customer Experience Exchange for Retail

06 - 07 July, 2016


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Bringing Together CX Leaders to Change the Face of Retail

The Exchange will bring together 80 C-level & VPs/Directors of Customer Experience, Marketing and eCommerce from Fortune 500 retailers to meet, discuss and share best practice to improve the future of retail customer experience.

Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers - join the discussion today to:

  • Hear inspirational stories which allow you to deliver an exceptional experience in-store that is translated seamlessly across your eCommerce platforms
  • Stay competitive and stay ahead by examining the latest CX technology innovations
  • Learn from some of the fastest growing retailers in Europe, including Cath Kidston and NotOnTheHighStreet
  • Discover the practicalities of maximising the value of your bricks and mortar assets in the face of increasing online spend
  • Link data across all channels to gain a single view of the customer
  • Leverage your customer experience strategy as a growth enabler for your business
Download the latest agenda to find out how you can benefit from attending the Exchange and as space is limited to 80 delegates, email the team on

Solution Providers - get in touch today if you offer innovative customer experience solutions and technologies that will help the attending delegates combat their most critical customer challenges.

"Extremely well organised, very professional and personable...
and networking wise of high quality”

Global Marketing Director, Aston Martin

2015 Speakers Included:

Khaled Akl
Vice President Customer Development Global Route to Market
Hasbro Europe
Foye Pascoe
General Manger UK, Ireland, Nordic & Benelux
Hasbro Europe
Bang & Olufsen (UK) Ltd
Paul Sands
Director of Customer Experience
Bang & Olufsen (UK) Ltd
Yo! Sushi
Suresh Banarse
People Director
Yo! Sushi
Sebastian Mitchell
Head of Customer Experience
Andy Brown
Central Operations Director
Andreas Schlegel
Director Global Network Development
Anne Summers
Cathy Reid
Head of Retail Experience
Anne Summers
Cath Kidston
Karl De Bruijn
IT Director
Cath Kidston
Ben Carter
Global Marketing Director
Karen Millen
Sarah Craske
Head of Retail
Karen Millen
Joana Van Den Brink Quintanilha
Senior Analyst

  • Understanding Customer Experience Leaders' Top 10 Investment Priorities for 2015 and Beyond
    Ahead of the Customer Experience Exchange for Retail, we surveyed our elite group of customer experience leaders attending the event to understand their biggest customer experience challenges, and which tools and solutions they plan to invest in over the next 6 - 12 months to deliver a customer strategy that leads to loyal and satisfied customers.
  • Forrester Q&A: The Role Of Emotion In CX
    Forrester Research Senior Analyst, Customer Experience, Joana van den Brink-Quintanilha will be presenting a keynote at the forthcoming Customer Experience Exchange for Retail. Here is a sneak peek into the 3 questions Joana will be covering in her keynote to really understand and measure the role of emotion in customer experience.
  • Retail Customer Experience Interactive Store Map Retail Customer Experience Interactive Store Map
    By downloading this exclusive new infographic you can access fantastic insight from leading retail brands including MADE, Shop Direct, Whittard, as well as a glimpse into:

    • How Tesco retains loyal customers in an intensely competitive environment 

    • Insight into the Nespresso In-Store experience and how it continues to delight customers at every point in the journey 

    • How TM Lewin retains it’s traditional brand values whilst integrating technology into it’s stores   

Sponsors & Exhibitors
Media Partners
Independent Research Partner
2015 Media Partners
CX Network
Outsource Magazine
Professional Outsourcing
Retail Gazette