Shaping The Retail Landscape In 2017 & Beyond

The Exchange will bring together 80 C-level & VPs/Directors of Customer Experience, Marketing and eCommerce from FTSE, Fortune & European 500 retailers to meet, discuss and share best practice to improve the future of retail customer experience.

Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers - join the discussion today to:


Hear inspirational stories from world leading retailers, including Amazon, Otto, Hugo Boss and more!


Stay competitive and stay ahead by examining the latest CX technology innovations


Truly revolutionise your in-store and online experience to ensure you delight your customers in a crowded environment

Download the latest agenda to find out how you can benefit from attending the Exchange and as space is limited to 80 delegates, email the team on

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2016 Featured Speakers Included:

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Key topics of discussion

Customer Experience In the Digital Age

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Leveraging Retail Channels For Competitive Success

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From Customer Strategy to Action

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Customer Trust And Loyalty

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Europe’s Leading retail Focused Customer Experience Event



C-Level Attendees



Leading Industry Speakers



innovative Solution Providers



Interactive Sessions


Video Highlights

Media Partners